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c.
The uninstaller will ask if you want to remove everything. Select Yes.
d.
If desired, after running the uninstaller, use Windows Explorer or a similar file management
tool to delete the Support_Tools directory.
Step 2
To Uninstall the Support Tools Node
Uninstalling the Support Tools Node removes the Node only--it does not remove utilities or
other items that are part of a standard ICM installation.
a.
From the Windows Start menu, select Settings > Control Panel > Add/Remove Programs
> Cisco Support Tools.
b.
The uninstaller will ask if you want to remove everything. Select Yes.
c.
If desired, after running the uninstaller, use Windows Explorer or a similar file management
tool to delete the Support_Tools directory.
After removing Support Tools from an ICM or related Cisco Product Node, you should also
remove that node's entry in the Support Tools System List (in the Support Tools Dashboard).
How to Reinstall Support Tools
As desired, you can re-install the Support Tools 2.1 Server or Node, using the same steps
employed for an initial installation.
Warning: Prior to re-installing Support Tools 2.1, you must uninstall it following the
uninstallation instructions in this guide. Failing to uninstall Support Tools prior to a
reinstall can cause problems with IPSec functionality (see Troubleshooting).
Upgrading Support Tools
You upgrade support tools simply by running the appropriate Support Tools 2.1(1) installer
(Server or Node) on a machine with an existing Support Tools Server or Node. The Support
Tools Repository remains intact and saves the files from your previous version of support tools.
You can optionally upgrade from a Node to a Server. The installation program asks you if you
are sure that you want to follow one of these upgrade methods so that you do not mistakenly
upgrade a Node to a Server or a Server to a Node.
Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)
68
Chapter 9: - Uninstalling, Reinstalling and Upgrading Support Tools
How to Reinstall Support Tools