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Step 11
Optionally, you can run File > Save As to save the current mmc configuration to a file so you
can easily get back to it.
How to View/Verify the Support Tools Policy
The name of the policy created when Support Tools is run is: Cisco Unified Contact Center. If
this policy name exists, it was most likely created via a Support Tools install. Remember, if the
Policy Assigned column is No, this policy is not active.
How to Verif the PreShared Key
Step 1
Launch the Microsoft Management Console.
Step 2
Double-click the Cisco Unified Contact Center policy to examine the policy’s properties. On
the Rules tab, you will see one or more IP Filter Lists. There should be an unselected system
IP Filter List named <Dynamic>. All Filter Lists created by the Support Tools installer will
have the prefix CUCC (Cisco Unified Contact Center).
Step 3
For the Server, there should be two CCBU filter list entries: CUCC ST NodeAgent and CUCC
ST Server.
Step 4
To find the value of the Preshared Key, select one of the IP Filter Lists (the CUCC filter list),
and click Edit. In the dialog box, select the Authentication Methods tab. The Method should
read Preshared Key, and the Details should contain the value of the Preshared key. To edit this
value, click Edit and change the value.
Each IP Filter List has its own value for a Preshared Key; therefor, if you change one must
change it for all IP Filter Lists.
How to Enable/Disable the IPSec Policy
To enable or disable your IPSec policy:
Step 1
In the Microsoft Management Console, right-click the Cisco Unified Contact Center policy. If
the policy is currently Active (enabled), there will be a ‘Un-assign’ option on this menu. If the
policy is currently Not Active (disabled), there will be an ‘Assign’ option on this menu.
Step 2
From the popup menu, select Assign or Unassign as desired.
How to Correlate the Support Tools Port Against Ports in the IPSec policy
port (in the registry) against the ports in the ST policy
Step 1
Confirm the value of the communications port.
Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)
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Chapter 17: - IPSec Settings and Procedures