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How to Stop and Start the Support Tools Server
You stop or restart the Support Tools Server by stopping or restarting the Appserver service on
your Support Tools Server machine.
When the Appserver service is stopped, users can login to the Support Tools Dashboard but
cannot execute any utilities therein. When they attempt to do so, they receive an "Unable to
Access Back-end Appserver" error.
Note: Under normal conditions it should rarely be necessary to restart the Appserver service:
this service starts automatically following installation and upon reboot. It also restarts
automatically following a shutdown (for example, due to a crash).
To stop or start the Support Tools Server:
Step 1
On the target machine, open the Windows Services dialog.
Step 2
Select the Cisco CCBU Support Tools Appserver service.
Step 3
Right-click on the service and, as appropriate, select Stop or Restart.
How Stop and Start the Node Agent Service
You stop or restart a Support Tools Node Agent by stopping or restarting the Node Agent service
on a Support Tools node. When the Node Agent service is stopped, that machine cannot be
managed through Support Tools.
Note: Under normal conditions it should rarely be necessary to restart the Node Agent service:
this service starts automatically following installation and upon reboot. It also restarts
automatically following a shutdown (for example, due to a crash).
To stop or start the node agent service on a Support Tools node:
Step 1
On the target machine, open the Windows Services dialog.
Step 2
Select the Cisco CCBU Support Tools Node Agent service.
Step 3
Right-click on the service and, as appropriate, select Stop or Restart.
How to Enable/Disable the STPA Process
For CVP Installations, the Java version of the STNA (called the STPA) must also be enabled.
To check this, look in the stpa.properties file in the following directory:
<installDir>\CVP\STPA\conf This file will have a properties value which specifies if the STPA
Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)
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Chapter 15: - Starting and Stopping Support Tools Server/Node Processes
How to Enable/Disable the STPA Process