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You can use ICMDBA to:
•
Estimate size and bandwidth requirements for databases.
•
Create, edit and delete central databases, local databases, and historical database for installed
ICM customers.
•
Resize database devices.
•
Recreate a database.
•
Import/export data to/from databases.
•
View database properties.
In addition, you can use ICMDBA to start or stop a server, and to do some limited SQL server
configuration.
ICMDBA is for use with any ICM component that uses a database (namely, AWs, Loggers).
Note: This tool can be used in both Interactive Mode and Batch Mode. For details on scheduling
this tool to run in batch mode see Using Batch Mode.
Accessing ICMDBA
ICMDBA is an external GUI application present on all ICM nodes as part of that standard ICM
installation. It cannot be run from within the Support Tools dashboard.
To access ICMDBA on an ICM component which uses a database (namely, AWs, Loggers),
from a command line, enter icmdba.
How to Use the MPTrace Utility
Use the MPTrace utility to get a playback from the Meridian ACD to troubleshoot potential
issues. MPTrace provides information on what is configured on the ACD and what needs to be
changed. It looks at Controlled Directory Numbers (CDNs) and agent Position IDs/Instrument
Identification Numbers (IDNs).
For use with MerPim PGs only.
Note: This tool can be used in both Interactive Mode and Batch Mode. For details on scheduling
this tool to run in batch mode see Using Batch Mode.
To Access MPTrace from the Dashboard
To run MPTrace from the Support Tools Dashboard:
Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)
166
Chapter 13: - Using Cisco Common Tools
How to Use the MPTrace Utility