Retrievable
only in
Interactive
Mode
Component & Sub-components
XCisco ICM/IPCC Agent Reskilling
•
Client Properties File
•
Properties.xml file
•
Cisco CCBU Support Tools HTTP Server (Tomcat) log files
•
WebConfig log files
XCisco WebView
•
Jaguar log files
•
ServletExec log files
Cisco SNMP
•
Content Center SubAgent log files
•
Management Service log files
•
Management Server Instance log files
•
Contact Center Trap Agent log files
•
Native SubAgent Adapter log files
•
Master Agent log files
XCisco CTIOS Server 5.x
•
CTI Driver log files
•
CTI OS log files
•
NM log files
•
NMM log files
Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)
87
Chapter 11: Using Support Tools Utilities from the Dashboard
How to Use the System Interrogate Screen