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Uninstalling, Reinstalling and Upgrading Support
Tools
This section contains the following topics:
•
How to Uninstall Support Tools, page 67
•
How to Reinstall Support Tools, page 68
•
Upgrading Support Tools, page 68
How to Uninstall Support Tools
As desired, you can uninstall the Support Tools Server or Node by following the steps below.
Note that it is not necessary to uninstall either as a precursor to reinstalling the product. This
topic describes how to uninstall the Support Tools Server and the Support Tools Node.
Warning: If you are running a patched version of Support Tools (e.g., 2.1(2), 2.1(3) you
must back out all installed patches prior to uninstalling the your base version of Support
Tools. Use Windows Add/Remove programs to remove patches. using the Patch Manager
uninstallation utility. To confirm the version and build number of your Support Tools
Server, On the Dashboard menu, select Support Tools. Your version information displays
under Support Tools Dashboard.
Step 1
To Uninstall the Support Tools Server
Uninstalling the Support Tools Server removes the Support Tools Server, its associated utilities,
and registry entries associated with Support Tools. Note that uninstalling the Support Tools
Server does not automatically remove the Repository files.
a.
From the Windows Start menu, select Settings > Control Panel > Add/Remove Programs
> Cisco Support Tools.
b.
Click Remove.
Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)
67
Chapter 9