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Cause:
The Services are not created and/or do not start.
Action:
Examine the installation log files for any errors that occurred during the Support Tools
installation. Also check for the existence of the Support Tools services.
Support Tools Installs Disabled
Symptom:
Support Tools installs but the Support Tools service is disabled.
Message:
Cause:
This can occur following a re-install of the product, or during bundled installs of the Node if
an IPSec shared key is not specified.
Action:
Manually start the Cisco Support Tools service and, if desired, set its startup type to Automatic.
Dashboard Troubleshooting
Connection Problems
Symptom:
Unable to access Support Tools Login page AND Browser returns a Page Not Found (404)
error.
Message:
N/A
Cause:
Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)
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Chapter 20 Troubleshooting - Support Tools Troubleshooting
Dashboard Troubleshooting