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Installing Support Tools
This section contains the following topics:
•
About Installing Support Tools, page 49
•
How to Collect Information for Support Tools Installation, page 51
•
How to Create Support Tools User Groups, page 52
•
How to Create the Distinguished User Account, page 53
•
How to Install the Support Tools Server, page 54
•
How to Install the Support Tools Node, page 57
•
How to Test the Support Tools Installation, page 58
About Installing Support Tools
Installing Support Tools consists of:
1. Installing the Support Tools Server to a central server with access to your ICM system.
Optionally, you can install the Support Tools Server on multiple servers to provide multiple
access paths. Note, however, that data is not shared between these separate installations.
Note: The Node is automatically included in the Support Tools Server installation; a
separate installation of the node on this machine is not required.
2. Installing the Support Tools Node on each ICM or related Cisco Product to be managed
from the Support Tools Dashboard.
Support Tools Installation Tasks
To install Support Tools, follow the sequence of steps in the checklist below. Each of these
steps is described in greater detail in following sections. Review this list before proceeding with
the installation.
Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)
49
Chapter 7