Support Tools Requirements and Compatibility
This section contains the following topics:
•
Support Tools Node Requirements, page 15
•
Support Tools Server Requirements, page 16
•
Support Tools Server / Node Version Compatibility, page 17
•
Support Tools Port Requirements, page 17
•
Support Tools Dashboard Web Browser Requirements, page 18
Support Tools Node Requirements
Support Tools Node Compatibility with Cisco Unified Products and Product Components
The Support Tools Node can be installed on the Cisco Unified components listed below:
Supported ComponentsSupported VersionsCisco Unified Product or
Solution
All4.6(2) and aboveCisco Intelligent Contact
Management (ICM) and IP
Contact Center (IPCC) Enterprise
and Hosted
All3.x, 4.xCisco CallManager (CCM)
All4.6(2) and aboveCTI Object Server (CTIOS)
All4.0 and aboveCisco Unified Contact Center
Express (CRS) (formerly IPCC
Express)
All4.0 and aboveCisco Unified IP IVR (CRS)
All4.6(0) and aboveCisco Agent Desktop (CAD)
Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)
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Chapter 2