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The Support Tools Server can communicate with Support Tools nodes through a firewall provided
the appropriate ports on the firewall have been opened.
User access to Support Tools is limited to your network. Remote users wishing to use the Support
Tools Dashboard must first connect to the network--remote access via the Internet is not
supported.
The following diagram shows Support Tools deployed in a basic IPCC network.
Figure 1: Support Tools Topology
Frequently Asked Questions
This section gives brief answers some to some common questions about Support Tools. All of
the subjects addressed here are described in greater detail elsewhere in this guide.
What is the benefit of Support Tools?
Support Tools provides a common interface (the Support Tools Dashboard) to a suite of utilities
you can use to examine and troubleshoot Cisco Unified software products.
What components make up Support Tools?
The Support Tools Server provides the engine and interface through which users access Support
Tools utilities. The Support Tools Node is the listening agent that allows the Support Tools
Server to interact with Cisco Unified software components.
Where do I install the Support Tools Server?
The Support Tools Server can be installed on a client ICM Admin Workstation (AW) or on its
own dedicated machine. Do not install the Support Tools Server on an AW Distributor or any
other Cisco Unified software component server other than an ICM client AW.
Where do I install the Support Tools node?
The Support Tools node should be installed on each supported Cisco Unified software server
that you want to manage with Support Tools. See About Support Tools Platforms for a complete
list of supported components.
Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)
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Chapter 3: - About Cisco Support Tools
Frequently Asked Questions