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Non-Dashboard Utilities
Certain ICM and third-party utilities are only available for use through their own GUI; they
have no command line access. This also precludes the ability to launch and run these utilities
from the Support Tools Dashboard. Note that while these utilities are listed on the Dashboard
menu, they cannot in fact be run from there.
These utilities include:
•
icmdba
•
isql/w
•
rtrtrace
•
sqlew
•
ss7nictrace
•
winmsd
Command-Line vs GUI Access
For users who prefer command-lines to GUIs, many Support Tools utilities can also be run from
an independent command line. For more information, see the instructions for individual utilities.
Also note that certain utilities (see Non-Dashboard Utilities above) have no command line
access. Additionally, trace does not have a command line utility. Some interrogate features
are not supported via the command line interface, specifically the ability to download captured
files.
Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)
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Chapter 4: About Support Tools Utilities
Non-Dashboard Utilities