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The Support Tools Server
The Support Tools Server must be installed on a system that has little or no performance load,
namely a standalone network workstation or a client ICM Admin Workstation (AW). The
Support Tools Server can be installed on multiple systems to provide multiple access paths.
Major features of the Support Tools Server include:
•
The Support Tools Dashboard, a browser-based interface that allows access to all Support
Tools utilities.
•
Web Tools-- a set of system management utilities specifically designed for use with Support
Tools.
•
The Support Tools Repository, a central storage location for history files (for example, logs,
registries, etc.) gathered and saved through the Support Tools Dashboard. These files can be
downloaded, viewed, and used for system comparison or restoration. Note that multiple
installations of the Support Tools Server do not share a common repository--each will maintain
its own instance.
The Support Tools Node
The Support Tools Node serves as the client to the Support Tools Server. It is installed on each
Cisco Unified product to be managed through Support Tools.
Major features of the Support Tools Node include:
•
The Node Agent Service, used to accept connections from the Support Tools Server.
•
Command-line versions of most Support Tools utilities, allowing these tools to be run from
a node when access to the Support Tools Server is unavailable or otherwise impractical (for
example, during a network outage).
•
A local Repository used to store saved and downloaded files when Support Tools utilities
are run directly from a node (via a command line) outside of the Dashboard interface.
Note: The Support Tools Server installation automatically installs the Node Agent Service to
the Support Tools Server, ensuring that this system can also be managed through Support Tools.
About Support Tools Network Topology
The Support Tools Server is installed on a standalone server or a client ICM Admin Workstation
in your network. To ensure redundancy, the Support Tools Server can be installed on multiple
systems. Note however, these multiple installations do not have the ability to share data with
one another.
Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)
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Chapter 3: About Cisco Support Tools
About Support Tools Network Topology