IVR Services
Polycom®, Inc. 437
● The file must be in *.wav format.
● Music length cannot exceed one hour.
● The music recording must be in the range of (-12dB) to (-9dB).
Adding a Music File
To replace the Music file:
1 In the RMX Management pane, click IVR Services.
2 In the IVR Services list toolbar, click the Replace/Change Music File (
) button.
The Install Music File window opens.
3 Click the Browse button to select the audio file (*.wav) to upload.
The Open dialog box opens.
4 Select the appropriate audio *.wav file and then click the Open button.
The selected file name is displayed in the Install Music File dialog box.
5 Optional. You can play the selected file by clicking the Play
() button.
a Click Play Selected File to play a file on your computer.
b Click Play RMX File to play a file already uploaded on the RMX.
6 In the Install Music File dialog box, click OK to upload the file to the MCU.
The new file replaces the previously uploaded file and this file is used for all background music
played by the MCU.
Creating Audio Prompts and Video Slides
The Collaboration Server is shipped with default voice messages (in WAV format) and video slides that are
used for the default IVR services. You can create your own video slides and record the voice messages for
different languages or customize them to your needs.
