IVR Services
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● In the IVR Services list, select the Entry Queue IVR Service to be defined as the default, and then
click Set Default Entry Queue IVR Service
() button.
Alternatively, in the Conference IVR Services list, right-click the Entry Queue IVR Service and then
select Set Default Entry Queue IVR Service.
The default Entry Queue IVR Service is displayed in bold, indicating that it is the current default
service.
Modifying the Conference or Entry Queue IVR Service
Properties
You can modify the properties of an existing IVR Service, except the service name and language.
To modify the properties of an IVR Service:
1 In the RMX Management pane, click IVR Services.
2 In the IVR Services list, Click the IVR Service to modify.
For more information about the tabs and options of this dialog box, see Defining a New Conference
IVR Service.
3 Modify the required parameters or upload the required audio files.
4 Click OK.
Replacing the Music File
The Collaboration Server is shipped with a default music file that is played when participants are placed on
hold, for example, while waiting for the chairperson to connect to the conference (if the conference requires
a chairperson), or when a single participant is connected to the conference. You can replace the default
music file with your own recorded music.
Music file guidelines:
