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Product Support Asistance
PRODUCT SUPPORT DEPARTMENT
STAR TRAC Product Support Department sets the industry standard in Customer Service and
Technical Assistance World Wide. Providing superior product support and customer service is at the
very heart of STAR TRAC’s business philosophy. This commitment to service has been a major
contributor to STAR TRAC’s success and growth in the worldwide fitness equipment industry.
Technical Assistance
• When purchasing a part or requesting technical assistance, please contact our Product Support
Department : CALL TOLL-FREE: 1-800-535-4634 or 800-503-1221 US and CANADA or
714-669-1660
• When placing the call, please have the following information available:
1. STAR TRAC model.
2. STAR TRAC serial number
3. Problem statement / symptom.
After Hours Voicemail Direct
• CALL TOLL-FREE: 1-800-486-4736
• When placing the call, please have the following information available:
1. STAR TRAC model.
2. STAR TRAC serial number
3. Problem statement / symptom.
4. Return phone number and contact name.
Fax Requests
• Domestic and International: Fax 714-669-0739
• When placing the fax, please supply the following information:
1. STAR TRAC model.
2. STAR TRAC serial number
3. Problem statement / symptom.
4. Return phone fax number and contact name.
5. Purchase order or reference number.
6. Part description and quantity.
7. Ship to/bill to.
Product Support Documentation Access
• Web page http://www.startrac.com/support/
• Docufacts CALL TOLL FREE 1-800-429-3228 ext. 640 US and Canada or 714-253-3878 for a list
Product Support Procedures and Bulletins.
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