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ROUBLESHOOTING
42 STAR TRAC E SERIES TREADMILL O
WNER
’
S
M
ANUAL
Star Trac recommends that you refer your questions about your STAR TRAC E SERIES TREADMILL operation and suspected mal-
functions to Star Trac’s Customer Service Hotline at (800) 503-1221, or USA 1-714-669-1660. However, you may wish to investigate
error messages that appear in the Information Window. You may do so by reviewing the information in this section.
KEY DOWN: This error generally occurs when a key is held pressed while the ON/OFF switch is moved to ON. It may also happen if a
key becomes stuck. When you see KEY DOWN:
■
Set the ON/OFF switch to OFF; wait 2 seconds.
■
Set the ON/OFF switch to ON. The treadmill should be operational again. Notify Star Trac if additional assistance is needed.
NO STOP: This error generally occurs when the Stop Switch is not connected tightly to the circuit board of the Display Control Panel. It
may also happen if the circuitry associated with the switch develops a fault. When you see NO STOP:
■
Set the ON/OFF switch to OFF; wait 2 seconds.
■
Set the ON/OFF switch to ON. Notify Star Trac if additional assistance is needed.
CHECK SPEED SYS and SPEED CHANGE: These errors generally occur when the running belt speed sensor is disconnected, faulty,
or misaligned relative to the revolutions-per-minute (RPM) sensor of the motor. They may also occur if the speed sensor cable is dam-
aged, or if the Motor Control Board (MCB) is misadjusted or faulty. When you see CHECK SPEED SYS or SPEED CHANGE:
■
Set the ON/OFF switch to OFF; wait 2 seconds.
■
Set the ON/OFF switch to ON. Notify Star Trac if additional assistance is needed.
ELEV STALL, ELEV RANGE and ELEV LOST: These errors generally occur when the elevation (incline) potentiometer is faulty or out
of limits, or the elevation motor is disconnected or receiving low power. They may also occur if the Motor Control Board (MCB) is faulty
or the motor gears are stripped. They are usually accompanied by failure of the treadmill to rise from an elevation other than maximum
(or descend from an elevation other than minimum), with attendant beep indication.
CHAPTER
7