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6 Overview Welch Allyn Micropaq Monitor
Technical support and repair services
Contact Welch Allyn at one of the numbers listed on page ii.
Returning products
To return a product for service, contact Welch Allyn (see page ii) and request a Return
Material Authorization (RMA) number.
When requesting an RMA, please have the following information available:
• Product name, model number, and serial number.
• A complete return shipping address.
• A contact name and phone number.
• Any special shipping instructions.
• A purchase-order number or credit-card number if the product is not covered by
warranty.
• A full description of the problem or service request.
Before shipping the monitor, please observe these packing guidelines:
• Remove from the package all hoses, connectors, cables, sensors, power cords,
and other ancillary products and equipment, except those items that might be
associated with the problem.
Service activity Monitor Battery charger
Parts replacement Replace the display, front case and rear
case. Contact Welch Allyn (see page ii) for
service and monitor exchange policy.
Replace only fuses (see procedure in this
manual). Contact Welch Allyn (see page ii) for
service and monitor exchange policy
Calibration None required None required
Periodic service
a
a. More frequent service may be needed in extreme environments (heat, cold, dust, etc.).
Every 6 months to 2 years (per hospital
protocols):
• Complete functional verification as
described in this manual
• Inspect the monitor for mechanical and
functional damage
• Inspect safety labels for legibility
Every 6 months to 2 years:
• Complete functional verification as
described in this manual
• Inspect the battery charger for mechanical
and functional damage
• Inspect safety labels for legibility
• Inspect the rear panel fuses for compliance
to specified rating
Note
Welch Allyn does not accept returned products without an RMA.
Note
To ensure safe receipt of your monitor by the service center and to expedite
processing and return of the monitor to you, thoroughly clean all residues from
the monitor before you ship it to Welch Allyn.
United States federal regulations prohibit the processing of any device
contaminated with blood-borne pathogens. Welch Allyn thoroughly cleans all
returned monitors on receipt, but any monitor that cannot be adequately cleaned
cannot be repaired.