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SENDING INSTRUCTIONS
1. Pack the product carefully to avoid further damage.
2. Include all the parts of the Polar Heart Rate Monitor. A full periodic
check will be done on the whole product.
3. Include proof of purchase (a receipt or its photocopy) if the product is
under warranty.
4. Include a detailed description of the problem. Use the return sheet of
the Customer Care Charter.
5. Include your name, return address and daytime telephone number.
6. Ship postage prepaid to your dealer or distributor. For contact details
see the Customer Care Charter.
POLAR SERVICE PROCEDURE
Any service is recommended to be done by an authorised Polar service
personnel. Our standard test and check procedure will be performed on all
Polar Heart Rate Monitors. The test includes the following elements:
POLAR TRANSMITTER
1. Visual inspection
2. Check of the transmission range
3. Check of electrode conductivity
4. Wash and clean if necessary
POLAR WRIST RECEIVER
1. Visual inspection
2. Check of battery voltage
3. Check and cleaning of case contacts
4. Re-assembly, including seal renewal if necessary
5. Water resistance test
6. Operational test
Water resistance cannot be guaranteed after unauthorised service.
SERVICE
Polar Service will help you get the most out of your Polar Heart Rate
Monitor. Should your Polar Heart Rate Monitor need service, please follow
the instructions below :
CHECK LIST
Before you return your Polar Heart Rate Monitor for service, please check
the following:
1. Is the transmitter being worn correctly ?
The Polar logo should be right side up and the transmitter flat against the
skin. The elastic strap should be adjusted for a snug and comfortable fit.
2. Are the electrodes moist on the transmitter ?
It is important that the electrodes are wet during the heart
rate measurement.
3. Is the transmitter clean ?
Regular washing with mild soap and water solution and thorough dry
afterwards will ensure that good conductivity remains.
4. Are you having disturbances caused by other people
with heart rate monitors or exercise equipment?
Check that the code search in the beginning of the measurement has been
successful. See Start the heart rate measurement and Frequently
asked questions for details.
PROXT GBR/E 7.2.2001, 09:0150-51