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SatisfactionSatisfaction
Satisfaction
GuaranteeGuarantee
Guarantee
We want you to know that your TreadClimber
®
machine is a superior product. Your satisfaction is
guaranteed. If, for any reason, you are not 100% satised with your TreadClimber
®
machine, please
follow the instructions below to return your merchandise and receive a refund of the purchase price,
less shipping and handling.
This TreadClimber
®
Satisfaction Guarantee applies only to merchandise purchased by consumers directly
from Nautilus, Inc. This guarantee does not apply to sales made by dealers or distributors.
1. Call a TreadClimber
®
Representative at 1-800-NAUTILUS (1-800-628-8458) for a Return
Authorization Number (RMA). An RMA will be granted if:
a. The Bowex
®
TreadClimber
®
exercise machine was purchased directly from Nautilus, Inc.
b. The request to return the product is within 6 weeks of the delivery date of your merchandise.
2. If an RMA is granted, the following instructions will prevent delays in the processing of your refund.
a. The merchandise must be returned to the address given to you at the time of the Return
Authorization Call.
b. All returned merchandise must be properly packaged in good condition, preferably in the
original boxes.
c. The exterior of the boxes should be marked clearly with:
••
•
Return Authorization Number
••
•
Your Name
••
•
Your Address
••
•
Your Phone Number
d. Additionally, a piece of paper with your name, address and phone number or copies of your
original invoice should be placed in each box of merchandise.
e. YourYour
Your
RMARMA
RMA
numbernumber
number
isis
is
timetime
time
sensitive.sensitive.
sensitive.
Your shipment must be post marked within two weeks from
the date the TreadClimber
®
Representative issued the Return Authorization Number.
Note:Note:
Note:
You are responsible for return shipping and for any damage or loss to merchandise that
occur during return shipment. Nautilus recommends that you obtain tracking numbers
and insure your shipment.
UnauthorizedUnauthorized
Unauthorized
ReturnsReturns
Returns
Nautilus, Inc. denes an unauthorized return as any merchandise returned to our facilities without a valid
and current Return Merchandise Authorization (RMA) number issued by Nautilus. Failure to properly mark
packages with a valid RMA number, or allowing an RMA number to expire, will cause Nautilus, Inc. to
consider a return unauthorized. Any merchandise returned without a RMA number will not be subject to a
refund or credit and Nautilus will discard the product. The customer assumes all shipping and handling
charges for any unauthorized return.
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