Macintosh problems
Solve problems with Mac OS X
NOTE: If you are installing the product using a USB connection, do not connect the USB cable to the
device and the computer before you install the software. Connecting the USB cable will cause the Mac
OS X to automatically install the product, but the installation will be faulty. You must then uninstall the
product, disconnect the USB cable, reinstall the software from the product CD-ROM, and reconnect the
USB cable when the software prompts you.
The printer driver is not listed in the Print Center or Printer Setup Utility.
Cause
Solution
The product software might not have been installed or was installed
incorrectly.
Make sure that the product PPD file is in the following hard-drive
folder: LIBRARY/PRINTERS/PPDS/CONTENTS/RESOURCES/
<LANG>.LPROJ, where <lang> is the two-letter language code for
the language that you are using. If necessary, reinstall the software.
See the getting started guide for instructions.
The PPD file is corrupt. Delete the PPD file from the following hard-drive folder: LIBRARY/
PRINTERS/PPDS/CONTENTS/RESOURCES/<LANG>.LPROJ,
where <lang> is the two-letter language code for the language that
you are using. Reinstall the software. See the getting started guide
for instructions.
The product name, IP address, or Rendezvous host name does not appear in the printer list in the Print Center or Printer Setup
Utility.
Cause
Solution
The product might not be ready. Make sure that the cables are connected correctly, the product is on,
and the Ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The wrong connection type might be selected. Make sure that USB, IP Printing, or Rendezvous is selected,
depending on the type of connection.
The wrong product name, IP address, or Rendezvous host name is
being used.
Print a Configuration page (see Print information pages
on page 68). Verify that the product name, IP address, or Rendezvous
host name on the Configuration page matches the product name, IP
address, or Rendezvous host name in the Print Center or Printer
Setup Utility.
The interface cable might be defective or of poor quality. Replace the interface cable with a high-quality cable.
The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility.
Cause
Solution
The product might not be ready. Make sure that the cables are connected correctly, the product is on,
and the Ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The product software might not have been installed or was installed
incorrectly.
Make sure that the product PPD file is in the following hard-drive
folder: LIBRARY/PRINTERS/PPDS/CONTENTS/RESOURCES/
ENWW Macintosh problems 119
