Control-panel and status-alert messages
The control-panel messages indicate the current product status or situations that might require action.
Status-alert messages appear on the computer screen (in addition to control-panel messages) when
the product has certain problems. If a status-alert message is available, a
appears in the Status
alert column in the following table.
Control-panel messages appear temporarily and might require that you acknowledge the message by
pressing OK to resume printing or by pressing X to cancel the job. With certain messages, the job might
not finish printing or the print quality might be affected. If the message is related to printing and the auto-
continue feature is on, the product will attempt to resume printing after the message has appeared for
10 seconds without acknowledgement.
For some messages, restarting the product might fix the problem. If a critical error persists, the product
might require service.
Control-panel message Status alert Description Recommended action
10.XXXX Supply error The e-label for one of the print
cartridges cannot be read or is
missing.
●
10.0000 = black e-label
error
●
10.0001 = cyan e-label error
●
10.0002 = magenta e-label
error
●
10.0003 = yellow e-label
error
●
10.1000 = black e-label is
missing
●
10.1001 = cyan e-label is
missing
●
10.1002 = magenta e-label
is missing
●
10.1003 = yellow e-label is
missing
Reinstall the print cartridge.
Turn the product off and then on.
If the problem is not solved,
replace the cartridge.
49 Error
Turn off then on
The product experienced an
internal error.
Turn the product off, wait at least
30 seconds, and then turn the
product on and wait for it to
initialize.
If you are using a surge protector,
remove it. Plug the product
directly into the wall socket. Turn
the product power on.
If the message persists, contact
HP support. See
Service and
support on page 127.
50.X Fuser error
Turn off then on
The product has experienced an
error with the fuser.
Turn the product power off, wait
at least 30 seconds, and then turn
ENWW Control-panel and status-alert messages 95
