Control-panel message Status alert Description Recommended action
Front Door open The product front door is open. Close the door.
Genuine HP supply installed A genuine HP supply was
installed. This message will
appear briefly after the supply is
installed and then be replaced by
the message Ready.
No action necessary.
Incorrect supplies More than one print cartridge is
installed in the incorrect slot.
Be sure that each print cartridge
is in the correct slot. From top to
bottom, the print cartridges are
installed in this order: yellow,
magenta, cyan, black.
Install <Color> cartridge The cartridge is either not
installed or not correctly installed
in the product.
Install the print cartridge. See
Replace print cartridges
on page 85.
Invalid driver
Press [OK]
You are using an incorrect printer
driver.
Select the correct printer driver.
Jam in <location> The product has detected a jam. Clear the jam from the location
indicated. The job should
continue to print. If it does not, try
reprinting the job.
If the message persists, contact
HP support. See
Service and
support on page 127.
Load paper Tray 2 is empty. Load print media into tray 2.
Load tray # <TYPE> <SIZE> A tray is configured for the media
type and size that the print job is
requesting, but that tray is empty.
Load the correct media into the
tray, or press OK to use media in
a different tray.
Load tray 1 plain <SIZE>
Cleaning mode [OK] to start
The product is ready to process
the cleaning operation.
Load tray 1 with plain paper in the
size indicated, and then press
OK.
Load tray 1 <TYPE> <SIZE> No trays are configured for the
media type and size that the print
job is requesting.
Load the correct media into
tray 1, or press OK to use media
in a different tray.
Manual duplex
Load tray # Press [OK]
The first side of a manual duplex
job has printed, and the page
needs to be loaded to process the
second side.
Load the page in the indicated
tray with the side to be printed
face up, and the top of the page
away from you and then press
OK.
Manual feed <TYPE> <SIZE>
Press [OK] for available media
The product is set for manual
feed mode.
Press OK to clear the message
or load the correct media into
tray 1.
Memory is low
Press [OK]
The product memory is almost
full.
Press OK to finish the job, or
press X to cancel the job.
Break the job into smaller jobs
that contain fewer pages.
For information about increasing
the product memory, see
Install
memory DIMMs on page 88.
98 Chapter 10 Solve problems ENWW
