Print-quality problems
Occasionally, you might encounter problems with print quality. The information in the following sections
helps you identify and resolve these issues.
Improve print quality
Always make sure that the Type is setting in the printer driver matches the type of paper that you are
using.
Use the print-quality settings in the printer driver to prevent print-quality problems. See
Open the printer
driver and change the print settings on page 10.
Use the Device Settings area in HP ToolboxFX to adjust settings that affect print quality. See
View the
HP ToolboxFX on page 69.
Also use HP ToolboxFX to help troubleshoot print-quality problems. See
Use HP ToolboxFX to
troubleshoot print-quality problems on page 115.
Identify and correct print defects
Use the checklist and print-quality issues charts in this section to solve print-quality problems.
Print-quality checklist
General print-quality problems can be solved by using the following checklist:
1. Make sure that the paper or print media that you are using meets specifications. Generally,
smoother paper provides better results.
2. If you are using a special print media such as labels, transparencies, glossy, or letterhead, ensure
that you have printed by type.
3. Print a Configuration page and Supplies status page. See
Print information pages on page 68.
◦
Check the Supplies status page to see if any supplies are low or empty. No information is
provided for non-HP print cartridges.
◦
If the pages do not print correctly, the problem is with the hardware. Contact HP Customer
Care. See
Service and support on page 127 or the flyer that came in the box.
4. Print a Demo page from HP ToolboxFX. If the page prints, the problem is with the printer driver.
5. Try printing from a different program. If the page prints correctly, the problem is with the program
from which you were printing.
6. Restart the computer and the product and try printing again. If the problem is not resolved, choose
one of these options:
◦
If the problem is affecting all printed pages, see
General print quality issues on page 109.
◦
If the problem is affecting only pages printed in color, see
Solve issues with color documents
on page 113.
108 Chapter 10 Solve problems ENWW
