Control-panel message Status alert Description Recommended action
Misprint
Press [OK]
Print media has been delayed as
it moves through the product.
Press OK to clear the message.
Non HP supply installed A non-HP supply is installed. If you believe you purchased an
HP supply, go to
www.hp.com/
go/anticounterfeit.
Service or repairs that are
required as a result of using non-
HP supplies are not covered
under HP warranty.
Order <color> cartridge The identified print cartridge is
nearing the end of its useful life.
Order the identified print
cartridge. Printing will continue
until Replace <color> cartridge
appears.
See Supplies and accessories
on page 123 for more
information.
Order supplies More than one supply item is low. Check the supply-level gauges
on the control panel, or print a
Supplies status page to
determine which cartridges are
low. See Print information pages
on page 68.
Order the identified print
cartridges. Printing will continue
until Replace <color> cartridge
appears.
See
Supplies and accessories
on page 123 for more
information.
Print failure
Press [OK] If error repeats turn
off then on
The product cannot process the
page.
Press OK to continue printing the
job, but output might be affected.
If the error persists, turn the
power off and then on. Resend
the print job.
Rear Door open The product rear door is open. Close the door.
Remove shipping locks from
<color> cartridge
A print cartridge shipping lock is
installed.
Be sure that the print cartridge
shipping lock has been removed.
Remove shipping locks from
all cartridges
A print cartridge shipping lock is
installed on one or more print
cartridges.
Be sure that each print cartridge
shipping lock has been removed.
Replace <color> cartridge The print cartridge is empty. Replace the cartridge. See
Replace print cartridges
on page 85.
Replace supply
Override in use
The Print quality menu item
Replace supplies is set to
Override out.
You can continue printing until
you notice a decrease in print
quality.
See
System setup menu
on page 46.
ENWW Control-panel and status-alert messages 99
