Use HP ToolboxFX to troubleshoot print-quality problems
NOTE: Before proceeding, print a Supplies status page to see the approximate number of pages
remaining for each print cartridge. See
Print information pages on page 68.
From the HP ToolboxFX software you can print a page that helps identify which print cartridge is causing
the problem. The print-quality troubleshooting page prints five bands of color, which are divided into four
overlapping sections. By examining each section, you can isolate the problem to a particular cartridge.
Section Print-cartridge
1 Yellow
2 Cyan
3 Black
4 Magenta
●
If a mark or spot appears in only one section, replace the print cartridge that corresponds to that
section.
●
If a mark or line appears in more than one section, replace the print cartridge that matches the
color of the mark or line.
●
If a repeating pattern of dots, marks, or lines appears on the page, clean the product. See
Clean
the product on page 91. After cleaning the product, print another print-quality troubleshooting page
to see if the defect is gone.
●
If the problem persists, try the following:
◦
See
Print-quality problems on page 108 in this guide.
◦
Go to
www.hp.com/support/ljcp1510series.
◦
Contact HP Customer Care. See
HP Care Pack™ Services and Service Agreements
on page 132 in this guide.
Print the print-quality troubleshooting page
1. Open HP ToolboxFX. See
View the HP ToolboxFX on page 69.
2. Click the Help folder, and then click the Troubleshooting page.
3. Click the Print button, and then follow the directions on the printed pages.
ENWW Print-quality problems 115
