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Service Manual Troubleshooting 29
Radio troubleshooting chart
This radio troubleshooting chart applies issues specific to the Micropaq wireless patient
monitor and is not intended for comprehensive troubleshooting of the Acuity system. To
troubleshoot the Acuity system, refer to the appropriate service documentation for your
system.
Symptom Possible cause Possible corrective action
The monitor is not
making a connection
to Acuity. The network
communication icon
appears with a slash
through it . The
Network Status screen
displays one of the
following messages:
Outside of access point coverage area. Move into range of the access point and wait for up
to 3 minutes for the radio to wake up and attempt to
establish communication with the network.
RADIO SLEEPING Incorrect ESSID setting Set the monitor name to the Acuity Network name
(default: com.protocol)
AUTHENTICATING Unable to authenticate — incompatible
settings
5 GHz radio: Reset radio menu (see "Reset Radio
menu" on page 23)
Unable to authenticate — incompatible
settings
Consult network administrator
ACUITY CONNECTION
CLOSED
This session has been terminated from
the Acuity Central Monitoring Station
Reconnect to Acuity. Refer to Micropaq Directions
for Use (810-2691-XX)
RADIO LOST
ASSOCIATION
Outside of access point coverage Move into range of the access point
Network fault Consult the network administrator
DHCP REQUEST
TIMED OUT
DHCP server is unavailable or no IP
addresses are available
Consult network administrator to check DHCP
server
ACUITY LINK
DROPOUT
Communication was lost with the Acuity
Central Monitoring Station.
The monitor will try to re-establish communications
with Acuity
ACUITY CONNECTION
TIMEOUT
The monitor was unable to find an Acuity
station
Verify an Acuity station is available on the network
RADIO CARD
HARDWARE FAULT
There is a problem with the radio card
(2.4 GHz radio only)
Return the monitor to Welch Allyn factory service
for repair
RADIO CARD WRONG
VERSION
The radio card firmware is incompatible
with the monitor software. (2.4 GHz radio
only)
Return the monitor to Welch Allyn factory service
for repair
RADIO CARD
UNOPERABLE
There is a problem with the radio card
(2.4 GHZ radio only)
Return the monitor to Welch Allyn factory service
for repair
TCPIP
CONFIGURATION
ERROR
TCPIP protocol stack has returned an
error (2.4 GHZ radio only)
Return the monitor to Welch Allyn factory service
for repair
TCPIP SOCKET ERROR Communications dropout This is normally a transitory condition and may
occur infrequently. If this occurs frequently or the
condition persists, return the monitor to Welch
Allyn factory service for repair