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WARRANTY
This is to certify that the StairMaster
®
FreeClimber
®
exercise system is warranted
by StairMaster Health & Fitness Products, Inc. to be free of all defects in materials
and workmanship. This warranty does not apply to any defect caused by negligence,
misuse, accident, alteration, improper maintenance, or an “act of God.” This warranty
is non-transferable from the original owner.
If, within three years from the date of purchase, any part of the StairMaster
FreeClimber exercise system should fail to operate properly (except any accessories or the
battery on the 4600 CL and the 4400 CL), contact our Customer Service Department to
report the problem. When calling, please be prepared to provide the customer service
representative with the following information:
• Your name, customer number, shipping address, and telephone number
• The model and serial number of the inoperable machine
• The date(s) of purchase for the inoperable machine(s)
• Your billing address
This information will ensure that you are the only one ordering parts under your
warranty protection. If warranty replacement parts are shipped to you, you may be
required to return the inoperable parts. To facilitate this process, the following policy
has been established:
• Please call our Customer Service Department to receive a Return
Material Authorization (RMA) prior to shipment.
• StairMaster Health & Fitness Products, Inc. will incur all freight
charges for warranty parts ordered for a machine that is less than 45
days old. The parts will be shipped to you via an overnight courier.*
• You are responsible for freight charges on warranty parts for
machines that are more than 45 days old. You will not be responsible
for the return shipment of the inoperable parts.
• Some inoperable warranty parts must be promptly returned to our
Customer Service Department. We will pay the shipping cost for the
inoperable warranty parts. Detailed instructions are included with
each warranty replacement part.
StairMaster Health & Fitness Products, Inc. neither makes, assumes, nor
authorizes any representative or other person to make or assume for us, any other
warranty whatsoever, whether expressed or implied, in connection with the sale,
service, or shipment of our products. We reserve the right to make changes and
improvements in our products without incurring any obligation to similarly alter products
previously purchased. In order to maintain your product warranty and to ensure the safe
and efficient operation of your machine, only authorized replacement parts can be used.
This warranty is void if parts other than those provided by StairMaster Health & Fitness
Products, Inc. are used.
* Note: Aerosol products cannot be transported via air.