Filter
Top Products
TROUBLE-SHOOTING
Most treadmill problems can be solved by following the steps below. Find the symptom that applies, and
follow the steps listed. If further assistance is needed, please call our Customer Service Department toll-
free at 1-800-999-3756, Monday through Friday, 6 a.m. until 6 p.m. Mountain Time (excluding holidays).
1. SYMPTOM: THE POWER DOES NOT TURN ON
a. Make sure that the power cord is plugged into a surge protector, and that the surge protector is plugged into
a properly grounded outlet. (See HOW TO PLUG IN THE POWER CORD on page 7.) Use only a UL-listed
surge protector, rated at 15 amps, with a 14-gauge cord of five feet or less in length.
b. After the power cord has been plugged in, make sure that the key is fully inserted into the console. (See
HOW TO TURN ON THE POWER on page 9.)
c. Check the circuit breaker located on the treadmill near the
power cord. If the switch protrudes as shown, the circuit
breaker has tripped. To reset the circuit breaker, wait for five
minutes and then press the switch back in.
d. Check the on/off switch located at the front of the treadmill
near the power cord. The switch must be in the “on” position.
2. SYMPTOM: THE POWER TURNS OFF DURING USE
a. Check the circuit breaker located on the treadmill frame near the power cord (see 1. c. above). If the circuit
breaker has tripped, wait for five minutes and then press the switch back in.
b. Make sure that the power cord is plugged in.
c. Remove the key from the console. Reinsert the key fully into the console. (See HOW TO TURN ON THE
POWER on page 9.)
d. Check to make sure that the on/off switch is in the “on” position. (See 1. d. above.)
e. If the treadmill still will not run, please call our Customer Service Department, toll-free.
3. SYMPTOM: BUBBLES FORM IN THE WALKING BELT
a. Due to variations in humidity and temperature, there is a possibility that bubbles may form in the walking
belt. Although the bubbles will disappear with time, you may unplug the power cord, carefully insert a
needle into the bubbles, and push the air out of the bubbles.
4. SYMPTOM: THE WALKING BELT NEEDS TO BE CLEANED
a. Use a color-fast upholstery cleaner to clean the walking belt. Test the cleaner on a small area before clean-
ing the entire belt.
5. SYMPTOM: THE WALKING BELT SLOWS WHEN WALKED ON
a. Use only a UL-listed surge protector, rated at 15 amps, with a 14-gauge cord of five feet or less in length.
b. If the walking belt still slows when walked on, please call our Customer Service Department, toll-free.
6. SYMPTOM: THE TREADMILL SITS UNEVENLY ON THE FLOOR
a. Make sure that the five base pads are attached to the treadmill. See assembly step 2 on page 5.
Tri
pp
ed
Reset
Tripped Reset
OFF
ON
“On”
Position