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PROCEDURE FOR OBTAINING WARRANTY PERFORMANCE:
TO SECURE THIS WARRANTY IN EVENT OF A DEFECT, BUYER MUST RETURN TO SELLER
THE WARRANTY REGISTRATION CARD. CONTACT THE CYBEX CUSTOMER SERVICE
DEPARTMENT WITH QUESTIONS REGARDING YOUR WARRANTY BY MAIL OR
TELEPHONE FOR INSTRUCTIONS OR A RETURN AUTHORIZATION NUMBER AS
PROVIDED BELOW.
Attn: Customer Service Department
Cybex International, Inc.,
10 Trotter Drive
Medway, MA 02053
Return Material Authorization (RMA)
The Return Material Authorization (RMA) system outlines the procedures to follow when
returning material for replacement, repair, or credit. The system assures that returned
materials are properly handled and analyzed. Follow the following procedures carefully.
Contact your authorized Cybex dealer on all warranty-related matters. Your local Cybex dealer
will request an RMA from Cybex, if applicable. Under no circumstances will defective parts or
equipment be accepted by Cybex without proper RMA and an Automated Return Service
(ARS) label.
1. Call the Customer Service Hotline listed above for the return of any item that is
defective.
2. Provide the technician with a detailed description of the problem you are having or the
defect in the item you wish to return.
3. Provide the model and serial number of your treadmill. The serial number is located on
the rear crossbar under the running deck. The serial number begins with a letter, for
example: R09-101331100.
4. At Cybex’s discretion, the technician may request that you return the problem part(s) to
Cybex for evaluation and repair or replacement. The technician will assign you an RMA
number and will send you an ARS label. The ARS label and RMA number must be
clearly displayed on the outside of the package that contains the item(s) to be
returned. Include a description of the problem, the serial number of the treadmill and
the name and address of the owner in the package along with the part(s).
5. Forward the package through UPS to Cybex.
Attn: Customer Service Department
Cybex International, Inc.,
10 Trotter Drive
Medway, MA 02053
Cybex 710T Treadmill Owner’s Manual
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