TROUBLESHOOTING
5-22
NETWORK TROUBLESHOOTING
Table 5-4 lists the network problems that may occur, and the actions you can
take to correct them.
Table 5-4. Network problems
Description Acti
Problem Description Action
Job does not print. Job does not print from remote host.
❐
Make sure that all network connections
are secure.
❐
Print the Network Interface Card (NIC)
configuration page to determine
whether there is a network
configuration error. To print the
configuration page, turn off power,
disconnect the network cable, and
turn power back on.
❐
Verify network settings, such as the
IP address, Gateway address,
Subnet Mask, printer server name,
remote printer name, and frame
types.
❐
Set NIC Personality to Auto Sense.
“NIC Fails to Init”
message prints on
the configuration
page.
The NIC fails to initialize when the
machine is turned on.
❐
Make sure that the NIC is firmly
connected to the machine’s
controller.
❐
When the NIC fails consistently, it
may be damaged. Replace the NIC.
“NIC hang up”
message prints on
the configuration
page.
The NIC is no longer active.
❐
An unrecoverable error has occurred.
Turn the power off and back on.
☛ Refer to the Network Printer Server User Guide for more detailed information
on NIC setup and troubleshooting.
