TROUBLESHOOTING
5-20
Table 5-3. Print quality problems (continued)
Problem Cause Action
Printed pages
appear faded
overall or in places
Toner supply is low.
Toner Saving Mode is on.
The paper does not meet the
machine requirement.
(including unsuitable type of
transparencies and envelopes).
The transfer roller is installed
incorrectly.
The transfer roller is old or defective.
❐
Gently rock the toner cartridge back
and forth a few times.
Refer to the “Low Toner Condition”.
❐
Turn Toner Saving.
❐
Use a different type of paper.
❐
Check the transfer roller for proper
installation.
Refer to the “Replacing the Transfer
Roller Unit” for how to install.
❐
Replace the transfer roller unit. Do not
touch the transfer roller surface.
Refer to the “Replacing the Transfer
Roller Unit” for how to replace transfer
roller unit.
Unexpected
printout
The printer driver settings are
incorrect.
The printer cable type is incorrect or it
is defective.
The personality setting is incorrect.
❐
Check that you are using the proper
printer driver and settings.
❐
Check that you are using the proper
cable, and that it is not defective.
❐
Check the personality setting for the
printer driver you are using is correct.
Horizontal black
lines on printed
pages
The PCU is not installed properly.
The PCU is damaged.
❐
Check the PCU installation.
❐
Check for PCU damage. Replace the
PCU if damaged.
