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Most treadmill problems can be solved by following the steps outlined in this section. Find any symptoms
that apply, and follow the steps listed. If further assistance is needed, please call Customer Care toll-free
at 1-800-201-2109, Monday through Friday, 6 a.m. until 6 p.m. Mountain Time (excluding holidays).
1. SYMPTOM: THE POWER DOES NOT TURN ON
a. Make sure that the power cord is plugged into a properly grounded outlet. (Refer to page 10.)
b. Make sure that the key is inserted into the console.
c. Check the on/off circuit breaker located on the treadmill near the power
cord. Make sure that the on/off circuit breaker is switched to the on position.
2. SYMPTOM: THE POWER TURNS OFF DURING USE
a. Check the on/off circuit breaker located on the treadmill near the power cord. (See drawing 1. c. above.)
Make sure that the on/off circuit breaker is switched to the on position.
b. Make sure that the power cord is plugged in.
c. Remove the key from the console. Reinsert the key into the console.
d. If the power still turns off during use, please call Customer Care toll-free.
3. SYMPTOM: THE WALKING BELT SLOWS WHEN WALKED ON
a. If the walking belt is overtightened, performance may
decrease and the walking belt may be damaged. If the
walking belt is properly tightened, you should be able to
lift each side of the walking belt 1 to 2 inches off the
walking platform. If adjustments need to be made,
first remove the key and unplug the power cord.
Using the included allen wrench, turn both roller adjust-
ment bolts counterclockwise 1/4 of a turn. Be careful to
keep the walking belt centered. Plug in the power cord,
insert the key, and use the treadmill for a few minutes.
Repeat until the walking belt is properly tightened.
b. If the walking belt still slows when walked on, please call Customer Care toll-free.
“On”
Position
c
a
Roller
Adjustment
Bolts
1”–2”
TROUBLE-SHOOTING