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7.2 TROUBLESHOOTING
PROBLEM CAUSE / SOLUTION
No power.
Check to see that the power cord is fully plugged into the back of the product and into the
wall. Make sure the power cord is fully seated into the back of the product.
You may be in “Energy Saver Mode”. Press the “Energy Saver” button to see if the con-
sole turns on.
Verify that all customer assembly connections are working properly. Unplug and re-plug
each connection to verify. Look to see if any cables were pinched during assembly.
Wireless heart rate is
not working.
Potential reasons for the wireless heart rate not to work properly include:
The wireless heart rate is turned OFF in the Settings Menu. Enter the Settings
Menu and verify that WIRELESS HR is turned ON.
There is poor contact between the telemetry heart rate strap and the skin.
There is electrical interference from electrical appliances with the telemetry heart
rate strap from fl uorescent lights, kitchen appliances, etc. Move the product to a
different location or move electrical appliances away from the product.
The battery in the Heart Rate Telemetry Strap needs to be replaced. The battery
is a CR2032 (3V).
Heart rate reading is
initially detected and
functioning normally but
then is lost.
Use of personal electronic devices, such as cell phones and portable mp3 players, cause
external noise interference.
Equipment is in close proximity to other sources of noise such as audio / video equip-
ment, fans, two way radios, and high voltage/high current power line.
Remove the source of noise or reposition the exercise equipment.
Contact heart rate
sensors are not reading
my heart rate correctly.
Be sure to grasp the sensors fi rmly and keep hands still. If heart rate seems substantially
higher or lower than expected, remove hands from sensors until heart rate disappears.
Tips for contact heart rate:
Dry hands to prevent slipping on the sensors.
Apply hands to all four sensors (two in each hand).
Grasp sensors fi rmly.
Apply constant pressure to the sensors. May need to wait longer for heart rate to
display.
Note: The heart rate hand pulse sensors provide an approximate heart rate value. The
sensors are not medical devices and should not be used in any type of medical applica-
tion.