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Symptoms Possible Causes Solution
The imager
beeps at some
bar codes and
NOT for others
of the same bar
code symbology.
The bar code may
have been printed
incorrectly.
Check if it is a check
digit/character/or border problem.
The imager is not
configured correctly
for this type of bar
code.
Check if check digits are set
properly.
The minimum symbol
length setting does
not work with the bar
code.
Check if the correct minimum
symbol length is set.
The imager
scans the bar
code but there
is no data.
The configuration is
not set correctly.
Make sure the imager is
configured
for the appropriate mode.
The next four items are only relevant for a Keyboard Wedge interface.
The imager
scans but the
data is not
correct.
The configuration is
not set correctly.
Make sure that the proper PC type
AT, or PS2 is selected. Verify
correct country code and data
formatting are selected. Adjust
inter-character delay symptom.
The imager is
transmitting each
character twice.
The configuration is
not set correctly.
Increase interscan code delay
setting. Adjust whether the F0
break is transmitted. It may be
necessary to try this in both
settings.
Alpha characters
show as lower
case.
The computer is in
Caps Lock mode.
Enable Caps Lock detect setting
of the imager to detect if the PC is
operating in Caps Lock.
Everything works
except for a
couple of
characters.
These characters
may not be supported
by that country’s key
look up table.
Try operating the imager in Alt
mode.