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Symptoms Possible Causes Solution
The imager
powers up, but
does not beep
when bar code is
scanned.
The beeper is
disabled and no tone
is selected.
Enable the beeper and select a
tone.
The imager
powers up, but
does not scan
and/or beep.
The bar code
symbology trying to
be scanned is not
enabled.
UPC/EAN, Code 39, interleaved 2
of 5, Code 93, Code 128, Codabar
and PDF are enabled by default.
Verify that the type of bar code
being read has been selected.
The imager
powers up, but
does not scan
and/or beep.
The imager is trying
to scan a barcode that
does not match the
configured criteria.
Verify that the bar code being
scanned falls into the configured
criteria (i.e. character length lock or
minimum bar code length settings).
The following item is only relevant for RS232 and Serial USB Interfaces.
The imager
scans a bar
code, but locks
up after the first
scan and the
white LED stays
on.
The imager is
configured to support
some form of host
handshaking but is not
receiving the signal.
If the imager is setup to support
ACK/NAK, RTS/CTS, or
XON/XOFF, verify that the host
cable and host are supporting the
handshaking properly.
The imager
scans, but the
data transmitted
to the host is
incorrect.
The imager’s data
format does not
match the host
system requirements.
Verify that the imager’s data
format matches that required by
the host. Make sure that the
imager is connected to the proper
host port.