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Troubleshooting Heart Rate Error Messages
While you are performing the cardiovascular courses, situations can arise that cause certain
messages to scroll across the M9.25i display. These messages indicate that a problem has
occurred and briefly explain what to do to correct the situation.
Several messages have a variety of solutions. These solutions, along with their error messages (in
quotes), are presented below. You can remedy most situations by following the instructions
beneath the message.
Note: The following messages (in quotes) scroll across the display once.
Message: “INCOMPLETE HEART RATE SIGNAL—“PLEASE CONSULT MANUAL FOR HELP”
Description: The M9.25i electronics are having difficulty acknowledging the signal from the heart
rate receiver. The Fitness Test will not work without a heart rate signal so it is important to resolve
this situation.
Solution: Follow the steps in the section above titled,
Correcting Inconsistent Heart Rate Readings.
Message: “TEST INCOMPLETE—YOU MUST NOT STOP”
“PLEASE RETAKE TEST AT A LATER TIME”
Description: If the software senses that you paused during the Fitness Test, this message appears
and you will not receive a fitness score for this particular session.
Solution: Do not stop or pause during the Fitness Test and keep a steady and smooth pace while
taking the Fitness Test. The Fitness Test requires a continuous workout to produce an accurate
fitness score. If you need to retake the test, you must rest awhile or the test will be invalid.
Message: “SORRY—TEST INVALID—MUST COMPLETE AT LEAST 2 STAGES”
Description: If your heart rate exceeds 85% of your maximum heart rate (maximum heart rate is
defined as 220 minus your age), at the end of the 1st stage of the test, or your heart rate meets or
exceeds 100% of your maximum heart rate during the first or second stage of the test, this
message will appear.
Solution: If you have not been involved in a exercise program or regimen, your heart rate may
exceed what the M9.25i software will safely accept. Check with your physician before beginning
any type of workout program. Do not continue with any type of workout until you have consulted
with your physician.
If you feel that you are in good shape and your physician confirms this fact, the receiver or
transmitter may not be functioning correctly. Follow the steps in the section above titled,
Correct-
ing Inconsistent Heart Rate Readings.
Message: “SORRY—INCONSISTENT DATA” “PLEASE CONSULT MANUAL FOR HELP”
Description: The software senses that your heart rate during the last stage that you completed was
equal to or less than the previous stage. This situation might occur if your heart rate signal is poor
or incomplete, your workout is inconsistent or interrupted, or you place weight on the handrails
during portions of the test.
Solution: To remedy a poor or incomplete heart rate signal, follow the steps in the section above
titled,
Correcting Inconsistent Readings.
Do not stop or pause during the Fitness Test and keep a
steady and smooth pace while taking the Fitness Test. Do not shift your weight or push down on to
the handrails. Try retaking the test after a prolonged rest period.