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Graphics Display................................................................................................... 39
Other Scaling Considerations ............................................................................... 39
Diagnostics................................................................................................................ 40
Restart System ...................................................................................................... 40
Call Summary ....................................................................................................... 40
Call Statistics ........................................................................................................ 40
Network Statistics ................................................................................................. 41
Advanced Network Statistics................................................................................ 41
Chapter 7- Diagnostics and Troubleshooting............................................................... 41
Viewing QSX System Information............................................................................... 41
Keeping Your Software Current ................................................................................... 42
Resetting a Forgotten Administrative Password........................................................... 42
Viewing Call Details..................................................................................................... 42
Restarting the System ................................................................................................... 43
Status Alerts.................................................................................................................. 44
General Troubleshooting .............................................................................................. 46
How to Contact Technical Support............................................................................... 46
By Telephone............................................................................................................ 47
By Internet ................................................................................................................ 47
Limited Warranty, Disclaimers, Limit of Liability ..................................................... 47
Safety and Legal Notices ................................................................................................ 48
Appendix A – Bandwidth Considerations in QSX....................................................... 52
Overview....................................................................................................................... 52
Additional Information ................................................................................................. 53
Maximum Bandwidth Utilization in Low Bandwidth Environments....................... 53
Bandwidth Sharing versus Time Sharing ................................................................. 53
Time Sharing......................................................................................................... 53
Bandwidth Sharing................................................................................................ 54
Load Balancing ......................................................................................................... 55
Appendix B – Additional Web Viewer Information.................................................... 56
Web Viewer Cascading................................................................................................. 56
Web Viewing in a Video Environment......................................................................... 57
Web Viewer Load Balancing........................................................................................ 58
External Web Viewers and IP Addresses (NAT) ......................................................... 58
Additional Web Viewer Notes...................................................................................... 59
Appendix C – Technical Specifications......................................................................... 60
Content Transmission ................................................................................................... 60
Multipoint Capabilities ................................................................................................. 61
System Security ............................................................................................................ 61
Resolution ..................................................................................................................... 62
Physical Dimensions and Interfaces on QSX Base Unit .............................................. 62
User Interface................................................................................................................ 62
Web Viewer Requirements........................................................................................... 63
Web Administrator Requirements ................................................................................ 63
Appendix D—Additional Resolution & Graphics Display Information.................... 64
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