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Problems and Solutions Guide
If, after reviewing the Problems and Solutions Guide, the vehicle still fails to operate, please contact your nearest authorized
service center (see page 31) or contact Power Wheels
®
Consumer Relations toll-free at 1-800-348-0751.
Vehicle runs sluggishly (cont.) Battery needs charging Be sure to charge the battery after each use.
Battery is old and will not accept Even with proper care, a rechargeable battery does not
accept full charge last forever. Average battery life is 1 to 3 years depending
on vehicle use and use conditions. Replace only with
Power Wheels
®
12 volt batteries with built-in thermal fuse.
Do not substitute parts.
Vehicle is overloaded Make sure you do not overload the vehicle by allowing
more than 1 rider at one time, exceeding the 65 lb.
maximum weight capacity, or by towing objects behind the
vehicle. If the vehicle is overloaded, the fuses in the batter-
ies may "trip", and automatically shut down operation of the
for approximately 25 seconds. Adjust the driving conditions
to prevent repeated automatic shutdowns.
Driving conditions are too stressful Use only on generally level ground.
Vehicle runs in low speed but High speed hook-up The vehicle was pre-set to operate only in low speed until you
does not run in high speed not connected connect the high speed hook-up. Follow the instructions
Note: The vehicle is designed on page 28 to connect High Speed Hook-up.
to operate in low speed only Note: The turbo throttle will not operate until the high-speed
in reverse. connectors are joined.
Sometimes the vehicle doesn’t Loose wire or connector Check all wires around the motors and all connectors to
run, but other times it does make sure they are tight.
Motor or electrical switch damage Contact your local Power Wheels
®
authorized service
center for diagnosis and repair.
When the foot pedal is pressed, Loose wire or connector Check all wires around the motors and all connectors
the vehicle won’t run without to make sure they are tight.
a push
“Dead Spot” on motor Contact your local Power Wheels
®
authorized service
center for diagnosis and repair.
Battery’s thermal fuse constantly Damaged battery Contact your local Power Wheels
®
authorized service
"trips", but the vehicle is not center for diagnosis and repair.
overloaded nor the driving
conditions too severe Child is switching between Teach your child to stop the vehicle before switching
FORWARD and REVERSE direction.
without stopping
Loud clacking or grinding Broken gears Contact your local Power Wheels
®
authorized service
noise from a motor-gearbox center for diagnosis and repair.
Charger gets warm during use It is normal for some chargers to get No action required.
warm during use and is not reason
for concern. Some chargers do not If your charger does not get warm during
get warm during use. use, it does not mean that it is not working properly.
Battery makes a sizzling or It is normal for some batteries to No action required.
gurgling noise when charging make noise and swell slightly while
charging and is not reason for If your battery does not make noise or swell slightly
concern. Some batteries do not during charging, it does not mean that it is
make noise or swell while charging. not accepting the charge.
Problem Possible Cause Solution
Problem Possible Cause Solution