Symptom Causes Solution
There is a
persistent image
on the screen.
An image was displayed for
too long.
Turn off your interactive flat panel and leave it
turned off for as long as the image was on the
screen.
TI P
Use a screen saver to avoid persistent images.
Other display
quality issues
Select MENU > ADVANCED OPTION >
FACTORY PRESET > YES on the menu control
panel. (For more information, see page 75.)
Resolving touch control and digital ink issues
Use the following troubleshooting table if you can see your computer desktop on your interactive flat
panel, but you do not have touch control over the desktop.
For more information, see SMARTInk user’s guide for MacOSX operating system software
(smarttech.com/kb/170192) or SMARTInk user’s guide for Windows operating system
(smarttech.com/kb/170191).
Symptom Causes Solution
When you touch the screen, no
pointer appears and you can’t
move icons. The status light is
red.
The
SMARTProductDrivers
on your computer are
not current.
Update your SMARTProductDrivers
(see Updating SMART Product Drivers
on page 55).
No USB connection
from the computer to the
interactive flat panel.
Verify yourconnections (see page 18).
Your USB connection
doesn’t correspond with
the selected video input.
Connect the USB to the correct
receptacle that corresponds to your
computer’s video input. (For more
information, see page 18.)
The SMARTMeetingPro icon
or the SMARTNotebook
icon doesn’t appear.
SMARTProductDrivers
isn’t installed.
Download and install SMART software
from smarttech.com/downloads.
OR
Connect your computer or laptop to your
interactive flat panel with a
SMARTGoWire cable. (For more
information, see page 50.)
C HA PT ER 8
Troubleshootingfor your interactiveflatpanel
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