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Problem
Cause / Solution
Creaking sound is coming from the
stabilizers.
It is very important that the nut on the leveler is tightened against the
stabilizer tube after the product is leveled. Ensure that this nut is tight.
“OFF” is displayed in the LEVEL
window on the console.
Turn the unit off and then on again.
If power cycling the product did not work, there is a problem with the
resistance system. Contact Customer Support Services for assistance.
The contact heart rate sensors are
not reading my heart rate correctly.
Be sure to grasp the sensors firmly and keep hands still. If heart rate
seems substantially higher or lower than expected, remove hands from
sensors until heart rate disappears.
Tips for contact heart rate:
1. Dry hands to prevent slipping on the sensors.
2. Apply hands to all four sensors (two in each hand).
3. Grasp sensors firmly.
4. Apply constant pressure to the sensors.
5. May need to wait longer for heart rate to display.
Note: The heart rate hand pulse sensors provide an approximate heart
rate value. The sensors are not medical devices and should not be used
in any type of medical application.
CoachZone keeps turning off.
The CoachZone is preset to turn the lights off after 5 minutes of inactivity
in order to save power.
Stride Length Adjustment is not
working.
Manually pull/push on the stride adjuster while lifting up the stride adjust-
ment lever. If the stride adjuster is very loose or stuck contact Customer
Support Services.
Can’t feel the pedal cushioning.
The cushioning in the pedals is located beneath the front of the pedal.
The pedals are designed to deflect
1
⁄
2
inch. Depending on your weight the
pedals will flex differently. It may be difficult to feel the deflection during a
workout because of your movement.
iPod is not recognized.
Note: Applies to Track Console only.
This is displayed if your version of the iPod Player is not supported by
the cross-trainer.
It may also be displayed if the connector on the cross-trainer or iPod
is damaged.
iPod is not charging while in Energy
Saver mode.
Note: Applies to Track Console only.
Your iPod will not charge if the cross-trainer enters Energy Saver mode.
This is normal.
”Low Battery” message is displayed
on the console.
Note: Applies to Track Console only.
The console has an internal battery that keeps the real time clock
functioning if the cross-trainer is unplugged. This real time clock is only
needed if you use the Life Fitness ”Virtual Trainer” website. You do
not need to replace the battery if you do not use the website. Contact
Customer Service for guidance on how to change the battery. The
battery is a CR1632 (3V).
When I try to save a workout on the
USB stick I receive the following
message: UNABLE TO SAVE SEE
MANUAL.
Note: Applies to Track Console only.
The console may not have recognized the USB stick. Try unplugging the
USB stick and plugging it back in.
The USB stick may be full.
The USB stick may not be compatible with the product.
Try using a different USB stick.