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7 SERVICE & PRODUCT MAINTENANCE
7.1 TROUBLESHOOTING
Problem Cause / Solution
No power.
Check to see that the power cord is fully plugged into the back of the
Total-Body Elliptical Cross-Trainer and into the wall. Make sure the power
cord is fully seated into the back of the Total-Body Elliptical Cross-Trainer.
You may be in “Energy Saver Mode”. Press the “Energy Saver” button to
see if the console turns on.
Verify that all customer assembly connections are working properly.
Unplug and re-plug each connection to verify. Look to see if any cables
were pinched during assembly.
Total Body Arms feel loose.
Remove the moving arm pivot covers and check to make certain the bolt
holding the total body arm in place is fully tightened. If the total body arms
still feel loose, you may want to disassemble the total body arms and
make sure all of the proper hardware from the assembly instructions was
used.
Noise is coming from pedals.
Some noise from the pedals is normal. It will vary depending on the
weight of the user. Check assembly hardware beneath pedal to make
certain it is tight.
Hear noise as speed increases.
It is normal for any mechanical device to become louder as speed
increases.
Start-Up resistance seems very diffi-
cult.
Your product may be in ‘Safety Mode’. Refer to the console manual on
how to turn off this setting.
Turn the unit off and then on again.
Can’t feel a resistance change at the
beginning levels.
The resistance curve of the Total-Body Elliptical Cross-Trainer is designed
so that you can feel a greater difference in resistance at higher levels.
Wireless heart rate is not working.
Potential reasons for the wireless heart rate not to work properly include:
1. The wireless heart rate is turned OFF in the Settings Menu. Enter
the Settings Menu and verify that WIRELESS HR is turned ON.
2. There is poor contact between the telemetry heart rate strap and
the skin.
3. There is electrical interference from electrical appliances with the
telemetry heart rate strap from fluorescent lights, kitchen appliances,
etc. Move the Total-Body Elliptical Cross-Trainer to a different
location or move electrical appliances away from the Total-Body
Elliptical Cross-Trainer.
4. The battery in the Heart Rate Telemetry Strap needs to be replaced.
The battery is a CR2032 (3V).
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