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Maintenance and Trouble-shooting
Most treadmill problems can be solved by following the steps below. Find the symptom that applies, and
follow the steps listed.
If further assistance is needed, please contact our Customer Service Department.
1. SYMPTOM: THE POWER DOES NOT TURN ON
a. Make sure that the power cord is plugged into a surge protector, and that the surge protector is plugged into
a properly grounded outlet. (See How to Plug in the Power Cord on page 9.) Use only a UL-listed surge
protector, rated at 15 amps, with a 14-gauge cord of five feet or less in length. If using a surge protector with
a power switch, make sure that the power switch is in the “on” position.
b. After the power cord has been plugged in, make sure that the key is fully inserted into the console. (See step
2 on page 12.)
c. Check the circuit breaker located on the treadmill near the
power cord. If the switch protrudes as shown, the circuit
breaker has tripped. To reset the circuit breaker, wait for five
minutes and then press the switch back in.
d. Check the on/off switch located at the front of the treadmill
near the power cord. The switch must be in the “on” position.
2. SYMPTOM: THE POWER TURNS OFF DURING USE
a. Check the circuit breaker located on the treadmill frame near the power cord (see 1. c. above). If the circuit
breaker has tripped, wait for five minutes and then press the switch back in.
b. Check to make sure that the on/off switch is in the “on” position. (See 1. d. above.)
c. Make sure that the power cord is plugged in.
d. Remove the key from the console. Reinsert the key fully into the console. (See step 2 on page 12.)
e. If the treadmill still will not run, please call our Customer Service Department.
3. SYMPTOM: AN ERROR CODE (“E1,” “E20,” “E21,” “E22,” “E23,” OR “E24”) APPEARS ON THE CONSOLE
a. If the console detects an incline error, an “E1” may appear in the INCLINE/DISTANCE display when the
INCLINE buttons are pressed, and when the display shows the current incline level. If this error code
appears, remove the key from the console, wait for ten seconds, and then reinsert the key. If the error code
appears again, call our Customer Service Department. Do not operate the treadmill until the problem is
corrected.
b. If the console detects a speed error (no speed signal, an erratic speed signal, etc.), an “E20,” “E21,” “E22,”
“E23,” or “E24” may appear in the SPEED display. If one of these error codes appears, remove the key
from the console, wait for ten seconds, and then reinsert the key. If the error code appears again, call our
Customer Service Department. Do not operate the treadmill until the problem is corrected.
Tri
pp
ed
Reset
Tripped
c
Reset
O
F
F
ON
“On”
Position
d
20