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6-2
4. The following information must be included on the
packing slip:
A. Reason for return
B. Date and place of purchase
C. Installation date
D. Returned unit serial number
E. Description of problem
F. Return Authorization Number
6.2 HOW TO RETURN PRODUCTS
FOR “OUT OF WARRANTY”
REPAIR
Following expiration of the warranty period, the owner is
financially obligated to pay for any repairs which are required. The
owner may either return their product to their dealer and the dealer
will take care of it, or, they may work with Electrophysics directly.
If you choose to deal directly with Electrophysics, you may contact
us through the phone number and address provided on the contact
sheet at the end of this booklet.
You are required to provide the following information:
1) Model and serial number of product
2) Your shipping address
3) Your billing address (if different)
4) Your fax and telephone numbers
5) Description of the failure
6) Name of the point of contact
You will be asked for payment of an evaluation fee prior to
beginning work. Following evaluation, when the extent of the
repairs is known, someone will contact you and estimate the total
cost of the repair. If you choose not to have the repair completed,
you will still be liable for the evaluation fee. If you choose to
authorize the repair, the equipment will be repaired and returned
following receipt of payment.