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6.3 HOW TO OBTAIN PRODUCT SERVICE
1. Verify the symptom and review the operating instruction. The problem may be unfamiliarity with the product and its
features and workouts.
2. Locate and document the serial number of the base unit and console.
Treadmill: located on the front of the treadmill near the power switch.
Cross-Trainer: located on the main frame in front of the rear shrouds.
Bikes: located on the front stabilizer below the shroud.
Console: located on the back of the console.
3. Contact Customer Support Services via the Web at www.lifefitness.com, or call the nearest Customer Support
Services group.
PROBLEM CAUSE / SOLUTION
Stuck key error is displayed
One of the keys is stuck under the plastic console shell. Check all keys
and unstick the one that is stuck. If that does not work, unplug the unit
and plug it back in.
Console turns off when not in
use
The unit will go into Energy Saver mode after 5 minutes of inactivity.
Press the ENERGY SAVER button to turn the console on.
Console display looks strange
or has an error message and is
not functioning
Unplug or turn the unit OFF to reset the console and then turn ON or
plug the console back in. Repeat multiple times if the console error mes-
sage still appears. If the problem persists, contact Customer Support
Services.
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