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6.2 TROUBLESHOOTING
27
PROBLEM CAUSE / SOLUTION
No power
Check to see that the power cord is fully plugged into the back of the
product and into the wall. Make sure the power cord is fully seated into
the back of the product.
You may be in “Energy Saver Mode”. Press the “Energy Saver” button to
see if the console turns on.
Verify that all customer assembly connections are working properly.
Unplug and re-plug each connection to verify. Look to see if any cables
were pinched during assembly.
Wireless Heart Rate is Not
Working
Potential reasons for the wireless heart rate not to work properly include:
1. The wireless heart rate is turned OFF in the Settings Menu. Enter
the Settings Menu and verify that WIRELESS HR is turned ON.
2. There is poor contact between the telemetry heart rate strap and
the skin.
3. There is electrical interference from electrical appliances with the
telemetry heart rate strap from fluorescent lights, kitchen appliances,
etc. Move the product to a different location or move electrical
appliances away from the product.
4. The battery in the Heart Rate Telemetry Strap needs to be replaced.
The battery is a CR2032 (3V).
Heart rate reading is initially
detected and functioning
normally but then is lost
Use of personal electronic devices, such as cell phones and portable
mp3 players, cause external noise interference.
Equipment is in close proximity to other sources of noise such as audio/
video equipment, fans, two way radios, and high voltage/high current
power line.
Remove the source of noise or reposition the exercise equipment.
Contact heart rate sensors are
not reading my heart rate
correctly
Be sure to grasp the sensors firmly and keep hands still. If heart rate
seems substantially higher or lower than expected, remove hands from
sensors until heart rate disappears.
Tips for contact heart rate:
1. Dry hands to prevent slipping on the sensors.
2. Apply hands to all four sensors (two in each hand).
3. Grasp sensors firmly.
4. Apply constant pressure to the sensors.
5. May need to wait longer for heart rate to display.
Note: The heart rate hand pulse sensors provide an approximate heart
rate value. The sensors are not medical devices and should not be used
in any type of medical application.