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Pag. 33.
11. Dealer service
11.1 About your dealer
Your dealer is here to help you properly service and maintain your Lafree electric bicycle, as well as help
you select and understand any products and accessories you wish to examine and purchase. Your bike
shop’s staff has the knowledge, tools and experience to give you reliable advice and competent service.
Your dealer carries the products of a variety of manufacturers so that you can have the choices which best
meet your needs and your budget.
11.2 Guarantee regulations of Lafree Europe
1. The guarantee regulations of Lafree Europe (Lafree) are exclusively valid for the first owner (owner) of
the Lafree bicycle. In case of a guarantee claim according to the guarantee regulations, the owner is
obligated to bring forth the proof of purchase and/or the Lafree guarantee card.
2. The guarantee periods mentioned hereafter are always valid as of the purchase date of the Lafree
bicycle (purchase date).
3. Lafree guarantees the owner of the Lafree bicycle that the frame and the non-spring front fork of the
Lafree bicycle are free of material and/or construction defects for a period of 10 years .
4. Lafree guarantees the owner of the Lafree bicycle that the lacquer on the frame and the non-suspension
front fork is resistant to corrosion and will not peel-off for a period of 2 years.
5. Lafree guarantees the owner of the Lafree bicycle that the parts used in the bicycle are free of material-
and/or construction defects for a period of 1 year.
6. The original parts of other manufacturers applied to the Lafree bicycle will be guaranteed by Lafree
according to the terms and conditions of the manufacturer of the mentioned parts. Lafree will keep the
owner informed in regards to applicability, the terms, and the conditions upon request.
7. The only bicycles that will be taken into consideration for guarantee are those, that were bought at and
approved by a Lafree dealer and that were assembled and made ready for riding by this dealer.
8. All guarantee claims need to be exclusively filed by an approved Lafree dealer.
9. If the Lafree bicycle displays any material- and/or construction defects that are mentioned in the
guarantee within 60 days after the purchase date, the owner has a right to a repair free of charge and/or
a replacement of the specific part. After the mentioned time-period expires, the owner has a right to a
repair and/or a replacement of which the costs (transportation costs, labour costs, etc. .) for repair are
for the owner's account.
10. Lafree will continuously repair and/or replace the parts needing repair or replacement with at least an
equivalent part. Lafree exclusively reviews the choice and model of the specific part.
11. Excluded from the guarantee are defects resulting from wearing away through normal usage , as well as
defects resulting from accidents, eccentric use, respectively a usage for which the bicycle was not
intended for.
12. The guarantee does not apply if the bicycle is not correctly assembled, repaired by someone other than
an approved Lafree dealer, and/or if the bicycle has not been supplied with the original parts.
13. Lafree exclusively makes the decision whether or not the guarantee applies.