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SENDING INSTRUCTIONS
1. Pack the product carefully to avoid damage.
2. Include all parts of the Polar Heart Rate Monitor. A full
periodic check will be done on the whole product.
3. Include proof of purchase (a receipt or its photocopy) if the
product is under warranty.
4. Include a detailed description of the problem. Indicate if the
receiver battery should be replaced. Use the return sheet of
the Customer Care Charter.
5. Include your name, return address and daytime telephone
number.
6. Ship postage prepaid to your dealer or distributor.
For contact information, see the Customer Care Charter.
POLAR’S SERVICE PROCEDURE
Any service is recommended to be done by an authorised
Polar service personnel. Our standard test and check
procedure will be performed on all Polar Heart Rate Monitors.
The test includes the following elements:
POLAR TRANSMITTER
1. Visual inspection
2. Check of the transmission range
3. Check of electrode conductivity
4. Cleaning of electrodes if necessary
POLAR WRIST RECEIVER
1. Visual inspection
2. Check of battery voltage
3. Re-assembly, including seal renewal if necessary
4. Water resistance test
5. Operational test
Service
Polar Service will help you get the most out of your Polar Heart
Rate Monitor. Should your Polar Heart Rate Monitor need
service, please follow the instructions below.
CHECK LIST
Before you return your Polar Heart Rate Monitor for service,
please check the following:
1. IS THE TRANSMITTER BEING WORN CORRECTLY?
The Polar logo should be right side up and the transmitter
flat against the skin. The elastic strap should be adjusted
for a snug and comfortable fit.
2. ARE THE ELECTRODES MOIST ON THE TRANSMITTER?
It is important that the electrodes are wet during the heart
rate measurement. If water does not ensure the flawless
transmission, you can use moisturising cream instead.
3. IS THE TRANSMITTER CLEAN?
Regular washing with mild soap and water solution and
thorough dry afterwards will ensure good conductivity.
4. ARE YOU HAVING DISTURBANCES CAUSED BY OTHER
PEOPLE WITH HEART RATE MONITORS OR MOTOR
DRIVEN EXERCISE EQUIPMENT?
Precautions / Polar Heart Rate Monitor and
Interference for more details.
Tempo man/GBR/C 27.12.2000, 14:5428-29