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20. WARRANTY
NEWCON OPTIK warrants this product against defects in
material and workmanship for one year from the date of the
original date of consumer's purchase, but no more than 18
months from the date of manufacturing. Should your Newcon
product prove defective during this period, please bring the
product securely packaged in its original container or an
equivalent, along with proof of the date of original purchase, to
your Newcon Dealer. Newcon will repair (or at its option
replace), the product or part thereof, which, on inspection by
Newcon, is found to be defective in materials or workmanship.
What This Warranty Does Not Cover:
NEWCON is not responsible for warranty service should the
product fail to be properly maintained or fail to function properly
as a result of misuse, abuse, improper installation, neglect,
damage caused by disasters such as fire, flood, lightning,
improper electrical current, or service other than by a NEWCON
Authorized Service. Postage, insurance, or shipping costs
incurred in presenting your NEWCON product for warranty
service are your responsibility. Please include a check or money
order made out to NEWCON OPTIK for the amount of $15.00 to
cover shipping and handling. This covers products shipped in
USA or Canada only.
21. CUSTOMER SUPPORT
Should you experience any difficulties with your Newcon
OPTIK product, consult the enclosed manual. If the problem
remains unresolved, contact our customer support department at
(416) 663-6963 or Toll free at 1-877-398-6666. Our operating
hours are 9am-5pm, Monday - Friday, Standard East Time.
At no time should equipment be sent back to Newcon without
following the instructions of our technical support
department.
Newcon accepts no responsibility for unauthorized returns.
To locate NEWCON Authorized Dealer call:
Tel: (416) 663-6963 Fax: (416) 663-9065
Email: NEWCONSALES@NEWCON-OPTIK.COM
INTERNET: http://WWW.NEWCON-OPTIK.COM
The defective products should be shipped to:
In USA: 3310 Prospect Ave. Cleveland, OH 44115
In Canada: 1183 Finch Ave. W., Suite 302, Toronto, ON M3J 2G2
From international:
1183 Finch Ave. W., Suite 302, Toronto, ON M3J 2G2, CANADA