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Warranty Information
Residential and Personal Use Limited Warranty
PLEASE READ THESE WARRANTY TERMS AND CONDITIONS FULLY AND CAREFULLY BEFORE USING YOUR KEYS FITNESS EQUIPMENT. BY
USING THE EQUIPMENT, YOU ARE CONSENTING TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS.
Frame: Lifetime Electronics and *Parts: 2 yrs Labor: 1 yr Missing/Cosmetic Parts: 30 Days
Limited Warranty
This Limited Warranty applies in the United States and Canada to
Products manufactured or distributed by Keys Fitness Products, L.P.
under the Keys Fitness (“Keys”) brand name (as used herein, the
“Product” or “Products”). The warranty period to the original
purchaser is listed above, and commences on the date of original
purchase of the product, unless otherwise authorized by Keys. Keys
warrants that the Product purchased from Keys or from an
authorized Keys Fitness reseller “dealer” (for residential or personal
use only, unless otherwise authorized by Keys in writing), is free
from defects in Materials and Workmanship relevant to the
functionality of the Product at initial startup, under normal use, and
during the applicable warranty period, unless otherwise determined
by Keys.
This warranty ex
cludes expendable parts if primary cause for
warranty claim is wear. Expendable parts pertain to components on
the Product that are prone to normal wear and tear. These items
vary by Product, and can include (but not limited to) hand grips, skid
pads, pedals, pedal straps, poly-v belts, console overlays, toggle
switch/button overlays, (luster free or dull) ekg plates, decals, and
any other items that are not essential to the operation of the Product,
unless otherwise determined by Keys.
This warranty extends only to you, the original purchaser. It is not
transferable to anyone who subsequently purchases (or receives as a
gift) the Product from you. Your sales receipt, showing the
date/place of purchase and serial number (if applicable) of the
Product, is your proof of purchase, and may be required by Keys any
time a warranty parts (or service) claim is made or if no warranty
record exists for the product.
Exclusive Remedies
During the warranty period listed above, Keys will repair a Product
by correcting any minor issues (either by phone or online support)
that might be causing the Product failure. Should a technical service
and support representative be unable to correct the issue, Keys
may replace the parts (with new parts or at the option of Keys, with
serviceable used parts, that are equivalent to new parts in
performance) that become defective, malfunction, or otherwise fail
to conform to this Limited Warranty under normal use.
Replacement parts shall be warranted for 30 days from the shipment
reception date or through the end of the ‘replaced’ part warranty
period, whichever is longer. Any replacement parts, required past
the warranty period listed above, shall be subject to purchase at
retail price, plus any added shipping and handling charges associated
to the delivery of the part. Note that replacement parts may be
available only through the lifetime (as defined) of the Product. In
conforming to this warranty, Keys (as the manufacturer) reserves
the right to change manufacturers or vendors of any part to cover
the existing warranty.
Keys may also provide service (if deemed necessary and if applicable)
at no charge to you during (and not to exceed) the service warranty
period listed above, in an attempt to repair the Product. Should the
Product require service at your request or out of the limited warranty
period, Keys can furnish contact information for local (to your area)
Keys authorized service providers. Service quotes, costs, and
scheduling will be strictly dependent on service provider rates and
mutual (consumer/provider) service agreements. Keys is not
responsible for any service repair costs accrued through the use of
authorized Keys service providers at your request or out of the
limited warranty period (without written consent from Keys), beyond
the limitations outlined on this warranty.
Replacements and Returns
If after a reasonable number of attempts, a defect has not been repaired (or
the Product is deemed non-repairable by Keys technical service and support
staff), Keys, based on a case by case review, may opt to replace the Product,
or recommend an alternate resolution, such as a warranty buy-out (Product
cost, subject to deduction of a reasonable charge for usage) or a credit. Keys,
as a manufacturer, reserves the right to replace the Product with a
Factory-Reconditioned Product that meets or exceed standards comparable
to those of the replaced Product.
The warranty covering the replacement Product shall expire on the
date the original warranty for the replaced Product would have expired,
unless otherwise determined by Keys.
Conditions and Restrictions
This warranty DOES NOT (A) cover shipping and handling charges,
export taxes, custom duties and taxes, or any other charges associated
with transportation of the parts or Product, beyond the initial courtesy
period of 60 days from original date of purchase of the Product; (B)
extend to Products not purchased from Keys or from an authorized
Keys reseller; (C) extend to Products purchased from online auction
sites; (D) cover any extended, additional, or third party warranties if
not offered exclusively by Keys in writing; (E) cover Products installed
at fee based facilities/commercial environments (gyms, homes used as
wellness centers, etc.); (F) cover Products installed in light institutional
environments (non fee-based facilities include for example, and not be
way of limitation, fire houses, police departments, rehab centers,
hospitals, clinics, apartment complexes, club houses, etc.); (G) cover
service calls to correct installation, perform maintenance, or instruct
owners on how to use the equipment; or (H) cover a Product on which
the serial number has been purposefully or accidentally defaced or
removed and there is no proof of purchase available (if serial number is
applicable), unless authorized by Keys in writing or otherwise stated on
this warranty.
This Limited Warranty becomes void for Products that have been
damaged or rendered defective as a result of (a) accident, misuse, or
abuse (including but not limited to exceeding the Keys listed, maximum
weight limit); (b) use of parts not manufactured or sold by Keys; (c)
modification of the Product; (d) normal wear and tear; (e) operation on
incorrect power supplies; (f) ***failure to perform (or performing
improper) maintenance; (g) service by anyone other than Keys, or an
authorized Keys warranty service provider; (h) floods, fires,
earthquakes, lightning strikes, power surges, and other unavoidable
acts of nature; (j) residential mis-wires; or (k) incorrect setup,
installation, or assembly. Should any Product (submitted for warranty
parts replacement) be found ineligible under the terms outlined on this
warranty, an estimate for parts purchase (if available) can be furnished
at your request.
*Parts is herein defined exclusively, for all intents and purposes, and
pertaining to this Limited Manufacturer Warranty, as
components or
Materials essential to the functionality of the Product.
**Lifetime of a Product, is herein defined exclusively, for all intents and
purposes, and pertaining to this Limited Manufacturer Warranty, as the time
period 7 years beyond the end of production cycle of a Product in question.
Disclaimer and Release
EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY, KEYS MAKES NO
OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. KEYS EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED IN
THIS LIMITED WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE
IMPOSED BY LAW ARE LIMITED TO THE TERMS OF THIS LIMITED WARRANTY.
NEITHER KEYS NOR ANY OF ITS AFFILIATES SHALL BE RESPONSIBLE FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW
LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED
WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE
OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE. THIS IS THE ONLY
EXPRESS WARRANTY APPLICABLE TO KEYS-BRANDED PRODUCTS. KEYS
NEITHER ASSUMES NOR AUTHORIZES ANYONE TO ASSUME FOR IT ANY
OTHER EXPRESS WARRANTY.