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PROBLEM: There is no heart rate reading
SOLUTION: Remove the console and verify that the heart rate cables are attached properly, making
sure that the cables are securely inserted into the console.
Check your exercise environment for sources of interference such as high power lines, large motors, etc.
YOU MAY ExPERIENCE AN ERRATIC READOUT UNDER THE FOLLOWING CONDITIONS:
• Gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding onto
the heart rate handlebars.
• Constant movement and vibration due to constantly holding the heart rate grips while exercising.
• When you are breathing heavily during a workout.
• When your hands are constricted by wearing a ring.
• When your hands are dry or cold. Try moistening your palms or rubbing them together to warm.
• Anyone with heavy arrhythmia.
• Anyone with arteriosclerosis or peripheral circulation disorder.
• Anyone whose skin on the measuring palms is especially thick.
NOTE: Outside interference sources such as computers, motors and fluorescent lights may cause the heart
rate reading to be erratic.
If the above troubleshooting section does not remedy the problem, discontinue use and turn the power off.
CALL CUSTOMER TECH SUPPORT AT THE NUMBER ON THE BACK PANEL.
WHEN YOU ARE NEAR THE EQUIPMENT
The following information may be asked of you when you call. Please have these items readily available:
• Model Name
• Serial Number
• Date of Purchase (receipt or credit card statement)
In order for Customer Tech Support to service your elliptical they may need to ask detailed questions about the
symptoms that are occurring. Some troubleshooting questions that may be asked are:
• How long has this problem been occurring?
• Does this problem occur with every use? With every user?
• If you are hearing a noise, does it come from the front, back or inside? What kind of noise is it (thumping,
grinding, squeaking, chirping etc.)?
• If you are having a resistance problem what is occurring? Is the resistance always too hard or too easy?
Does the resistance respond when pushing the buttons on the console? Does the resistance constantly
cycle through the levels during the workout?
• Has the machine been maintained per the maintenance schedule?
• Does the problem occur when using the handlebars? Without using the handlebars?
Answering these and other questions will give the technicians the ability to send proper replacement parts
and the service necessary to get you and your Horizon Fitness elliptical running again!
INTRODUCTION
IMPORTANT
PRECAUTIONS
ASSEMBLY
BEFORE
YOU BEGIN
ELLIPTICAL
OPERATION
CONDITIONING
GUIDELINES
TROUBLESHOOTING
& MAINTENANCE
LIMITED
WARRANTY
H E A R T R AT E T R O U B L E S H O O T I N G